Lessons Learned From the Mouse
The greatest place on earth, Walt Disney World, sees millions come and visit yearly. The parks in Orlando are a melting pot of culture, smiles and schedules every day. I was fortuante enought to be a cast member in 1995-1998. Driving the monorail, giving tours through the land in Epcot and serving as a lead in Guest Relations yielded many life expereiences.
The average interaction with a guest is 3-5 seconds. Think how this works with the average time an administrator has to interact with all students on a daily basis. Is it 3-5 seconds? As one waves at bus duty, greets and says hello, walks through the cafe, and strolls through the hallway the time with each interaction has to hover around 3-5 seconds. 3-5 seconds is not much time, but enought to make someone’s day or give a smile that can say..You Are Important.
On the same note, different tune, think how quick a dream can be smothered. Maybe 3-5 seconds?? A family may save for 5 years for a Disney trip and can have it ruined in a simple, poor cast member interaction. 3-5 seconds is a very valuable time and one that is most precious!
A common Disney philosophy is to always exceed guest expectations. If you ask for more water from your waiter, he or she may not fill your glass but rather bring your a new glass and take away your old one. This striving to always stay one step up on guest expectations has become a reputation that Disney is proud of. How you can channel this same philosphy to serve your student, staff or families?
Thank you for taking a minute to read my blog and have a Disney Day at your school!